Privacy Policy

Information We Collect

When you submit a form on our website or call us at (949) 346-8186, we may collect the following information:

• Your name, email address, and phone number
• Your service address and a description of your plumbing issue
• Call recordings for quality assurance and training purposes
• Call metadata including date, time, and duration

How We Use Your Information

We use your information solely to connect you with a licensed plumbing professional in the Orange County area. Specifically:

• To forward your inquiry to a qualified plumber in our network
• To respond to your questions and provide quotes
• To improve our service quality through call review
• To comply with legal obligations

Call Recording Disclosure

Calls to (949) 346-8186 may be recorded for quality assurance, training, and verification purposes. If you are connected with a third-party plumbing professional through our service, the call may continue to be recorded with your consent. By staying on the line, you consent to such recording.

California Penal Code §632 requires two-party consent for confidential communication recording. We play a disclosure announcement at the beginning of every call to inform all parties that the call may be recorded.

Information Sharing

We do not sell your personal information. We share your information only with:

• Licensed plumbing professionals in our network who need your details to provide a quote or service
• Service providers who help us operate our website and phone system (e.g., Twilio, Formspree)
• Law enforcement or regulatory bodies if required by law

Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. Call recordings are retained for a reasonable period and then securely deleted.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of certain data processing activities
• Withdraw consent at any time

To exercise these rights, contact us at mailto:info@haneytech.net.

Cookies

Our website may use essential cookies for functionality. We do not use tracking cookies or third-party analytics that collect personal information.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

Contact

If you have questions about this privacy policy, please contact us at mailto:info@haneytech.net or call (949) 346-8186.